A little bit of caring goes a long way

I recently visited a supermarket and felt the onset of the Christmas season's buzz and the rush that comes with it. While being served by an employee who seemed less than thrilled about her job, it made me reflect on the importance of kindness and empathy.

We all have our own challenges, and I chose to respond with extra kindness in the hope of brightening her day. This experience made me think about the challenges of maintaining a customer-focused attitude all day and the impact of a little kindness. At Skillpod, we understand the significance of these interactions.

Building positive relationships and offering exceptional customer service are topics covered in our microlearning modules. These concepts are not just about personal and professional development; they're about making genuine connections that support us during both good and challenging times.

The philosophy of kindness and hospitality serves as the foundation for exceptional customer service, personal development, and professional growth. Something we know a bit about here at Skillpod! Extending a genuine hand of care and respect (manaakitanga) has a profound impact on our personal growth.

• It encourages us to be empathetic and supportive toward our family and friends, making us a reliable source of emotional comfort during challenging times.
• By showing respect and care, we build trust with our loved ones, creating a strong foundation for authenticity in our relationships.
• Manaakitanga prompts us to listen, share, and learn from one another, allowing us to develop as individuals and broaden our horizons.
• During personal crises, the authentic connections formed through manaakitanga provide us with the resilience needed to overcome adversity and bounce back.

In the professional world, manaakitanga is the key to offering exceptional customer service. It emphasises the importance of treating customers with respect and care, which in turn has a profound impact on your growth and success.

• You can create positive relationships with customers, fostering loyalty and trust.
• Going above and beyond to meet customer needs and expectations can set you apart from the competition.
• Exceptional customer service leads to satisfied customers who will promote your business through word of mouth.
• A strong customer base built on manaakitanga principles can help your business weather economic challenges and bounce back from setbacks.

The values of care and respect are universal, creating a common ground that binds personal, professional, and customer relationships. We develop a network of relationships that support us in times of adversity, whether on a personal, professional, or customer service level.

Here at Skillpod we have a range of microlearning modules in our library to support personal and professional growth and we know that as we come into this busy time of year we all need a little reminder about how we can maintain positive connections. If you’re ready to support your team by providing them with the skills to build positive relationships and go beyond good service then give us a holly, oops, holler!  (yes, Christmas pun intended).